Terms & Conditions

   How to Submit a Claim

Before submitting a claim, please ensure that your claim meets the following requirements:

If you meet the above requirements, please follow the steps below to submit your claim:

  • Download the Best Rate Guarantee Claim Form.
  • Please complete all fields of the Best Rate Guarantee Claim Form. Incomplete forms may not be processed.
  • Fax or email the form, along with the appropriate form of evidence, to Caesars Customer Service Centers.

      Las Vegas Call Center services the following casino/hotels:

      Atlantic City
      Bally's Atlantic City
      Caesars Atlantic City
      Harrah's Resort Atlantic City
      Showboat Atlantic City

      Las Vegas
      Bally's Las Vegas
      Caesars Palace
      Flamingo Las Vegas
      Harrah's Las Vegas
      The Quad
      Paris Las Vegas
      Planet Hollywood
      Rio Las Vegas

      Northern Nevada
      Harrah's Lake Tahoe
      Harveys Lake Tahoe
      Harrah's Reno

      Other Properties
      Harrah's Gulf Coast
      Harrah's Council Bluffs
      Harrah's Laughlin
      Harrah's North Kansas City
      Harrah's Tunica
      Horseshoe Bossier City
      Horseshoe Council Bluffs
      Horseshoe Southern Indiana
      Horseshoe Tunica
      Tunica Roadhouse
      Harrah's New Orleans
      FAX #
      702-862-3584
      BRG-LasVegas@caesars.com
      Or Contact one of these casino/resorts individually at:    
      Caesars Windsor
      FAX#
      519-985-5821
      kdoucet@caesarswindsor.com
      Harrah's Ak Chin
      FAX#
      480-802-3009
      BRG-AkChin@caesars.com
      Harrah's Cherokee
      FAX#
      828-497-8336
      BRG-Cherokee@caesars.com
      Harrah's Joliet
      FAX#
      815-740-7249
      BRG-Joliet@caesars.com
      Harrah's Metropolis
      FAX#
      618-524-6187
      BRG-Metropolis@caesars.com
      Harrah's New Orleans
      FAX#
      504-533-6802
      BRG-NewOrleans@caesars.com
      Harrah's Resort Southern California
      FAX#
      760-751-7710
      BRG-Rincon@caesars.com

    You will hear back from the Customer Service Center, via e-mail, within 72 hours of submitting your claim.


  •    Claims Processing

    • A claim must be submitted within 4 hours and be time/date stamped within the original 4 hours after making the original reservation through a Caesars branded website, but at least 72 hours before scheduled arrival at the participating Caesars hotel. If the original reservation was made within 72 hours of arrival, the Best Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through a Caesars-branded Website and does not include modified or cancelled reservations.

      Availability of the Competing Rate must be proven by an acceptable form of evidence, including:

      • A printout of the screen or a screenshot that proves availability via the point of transaction (i.e. the credit card information page that shows the rate, room type, dates, etc.). You do not, however, need to book the rate.

      • Prior to submitting a Best Rate Guarantee claim, please be sure and check out the Deals page on the Caesars website to ensure you have reserved the lowest rate possible at your respective casino of choice.

      • Availability screens that read "On Request", or the equivalent, must be checked for rate availability.

      • A rate, which is published through magazine, newspaper or any other communication medium for online purchases must be dated, documented and must be confirmed by Caesars for availability.

    A claim submittal form is available on Caesars-branded websites. This claim form must be submitted via facsimile or email accompanied by appropriate evidence of the Competing Rate.

    Download the Best Rate Guarantee Claim Form.

    Caesars Customer Service Center Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.

    Upon validation of the claim, the Customer Service Center Associate will send an email or other communication to you that will include the reservation confirmation number, a file tracking number for the claim and the new rate you will be charged.

    If you have not received a confirmation from the Customer Service Center Department within 72 hours of submitting a claim, you may contact a Customer Service Center Associate by email to check the status of your claim.

    Upon checkout at the respective Caesars casino/hotel, you will be automatically charged the confirmed lower rate. If requested, you must present your email confirmation from the Customer Service Center Associate to the front desk agent as validation for the lower rate.

    If, for any reason, the respective Caesars casino/hotel does not honor the lower rate before check out, you must fax the respective Customer Service Center Department within 15 days of the conclusion of your stay with the folio and a copy of the confirmation email that you received from the Caesars Customer Service Center. The Customer Service Center Department will then reimburse you by either check or credit card the difference in rates.

    Caesars Best Rate Guarantee cannot be combined with other offers or promotions. Void where prohibited by law. Caesars reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.

    *Any questions regarding claims should be directed to:

       Terms & Conditions

    Caesars guarantees that Caesars-branded websites will have the best room rate for any Caesars branded hotels ("Best Rate Guarantee"). This guarantee applies to reservations for guest rooms at Harrah's branded hotels in the United States consisting of Bally's, Caesars, Flamingo, Grand Casinos, Harrah's, Harvey's, Horseshoe, The Quad, Paris Las Vegas, Planet Hollywood, Rio Las Vegas, and Tunica Roadhouse ("Caesars casino/hotels"). The Best Rate Guarantee applies to these Caesars-branded websites:


    www.BallysAC.com, www.CaesarsAC.com, www.HarrahsAtlanticCity.com, www.ShowboatAtlanticCity.com, www.CaesarsWindsor.com, www.HarrahsCherokee.com, www.HarrahsJoliet.com, www.HarrahsNorthKansasCity.com, www.HarrahsMetropolis.com, www.HarrahsLouisianaDowns.com, www.HorseshoeBossierCity.com, www.Horseshoe-Indiana.com, www.HorseshoeCouncilBluffs.com, www.HarrahsCouncilBluffs.com , www.HarrahsTunica.com, www.HorseshoeTunica.com, www.Tunica-Roadhouse.com, www.HorseshoeHammond.com, www.GrandCasinoResortBiloxi.com, www.HarrahsNewOrleans.com, www.HarrahsAkChin.com, www.HarrahsRincon.com, www.HarrahsReno.com, www.HarrahsTahoe.com, www.HarveysTahoe.com, www.HarrahsLasVegas.com, www.RioLasVegas.com, www.FlamingoLasVegas.com, www.ParisLasVegas.com, www.BallysLasVegas.com, www.TheQuadLV.com, www.CaesarsPalace.com, www.HarrahsLaughlin.com, www.PlanetHollywoodResort.com and www.harrahs.com.


    ("Caesars-branded Websites"). For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.


    If you find and advise Caesars of a lower, published, available room rate for the same Caesars hotel and accommodations, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), within 4 hours after making a reservation on a Caesars-branded Website, Caesars will honor the Competing Rate, give you an additional 10% discount off the Competing Rate.


    The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate booked on a Caesars-branded Website (the "Caesars Rate"). Such rate limitations may include advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. The Best Rate Guarantee does not apply to a Competing Rate with Rate Limitations that are more onerous or substantially different, in Caesars sole discretion, than the Rate Limitations of a Caesars Rate. If Caesars does not have a published rate available that is substantially similar with respect to the applicable Rate Limitations, Caesars, in its sole discretion, may honor the Competing Rate with its applicable Rate Limitations, plus give you an additional 10% discount off such Competing Rate.


    In the event of a multiple night stay, the Best Rate Guarantee will compare the pre-tax total room cost of the stay as booked at the Caesars rate with the pre-taxed total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations.


    The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates include private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include direct marketing offers, corporate discount rates, convention rates, group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.


    The Best Rate Guarantee does not apply to any rates from Opaque Providers. An opaque provider is any entity or service that sells or otherwise makes available, or directly or indirectly provides or makes available, information relating to available hotel rooms in a manner that prevents, until after the buyer has guaranteed payment, a customer from determining through information made available by such entity two or more of the Opaque Characteristics of any specific available room or hotel reservation that is currently available.


    Opaque Characteristics means with respect to any available hotel room or hotel reservation, (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located and (c) the identity, brand or flag affiliation of the hotel that will provide such available room.


    The Best Rate Guarantee does not apply to taxes, gratuities, or any additional casino/hotel or guest charges or fees that may apply at Caesars Casino/Hotels.





    COMPANY INFO CAREERS INVESTOR RELATIONS GROUPS & MEETINGS WEDDINGS BECOME AN AFFILIATE RESPONSIBLE GAMING

    Caesars welcomes those that are of legal casino gambling age to our website.


    © 2014 Caesars License Company, LLC. All Rights Reserved.

    Privacy | Security | Legal